Refund & Returns Policy

Last updated: 24 October 2026

This policy applies to all orders placed on the THUNDA THIGHS online store, which is operated by Zorvane Group LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States ("THUNDA THIGHS", "we", "us", "our").

Nothing in this policy affects your statutory rights as a consumer under UK law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

1. Your right to cancel (cooling-off period)

If you are a consumer, you have the right to cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the goods. If your order arrives in several deliveries, the 14 days start from the day you receive the last item.

To cancel, simply tell us clearly before the cancellation period ends by emailing info@zorvanegroup.com with your name, order number and the items you wish to cancel. You may use the following wording if you wish: "I hereby give notice that I cancel my contract for the sale of the following goods: [items], ordered on [date] / received on [date], order number [number]."

Once you have told us you want to cancel, you must send the goods back within 14 days of telling us.

2. Our 30-day fit guarantee

In addition to your legal rights, we offer a 30-day fit guarantee: if your items don't fit or don't feel right, you can request a return or exchange within 30 days of delivery, as long as the items meet the conditions in section 3.

3. Condition of returned items

Items should be returned unworn (other than trying them on as you would in a shop), unwashed, and with any original tags and packaging.
Hygiene: for health protection and hygiene reasons, hosiery and intimate items (such as thigh-high socks, tights, stockings and similar) that are supplied in sealed packaging cannot be returned if the seal has been broken after delivery, unless the item is faulty or not as described.
If an item has been handled more than is necessary to establish its nature, characteristics and fit, we may reduce your refund to reflect the loss in value.

4. How to return an item

Email info@zorvanegroup.com with your order number and the items you want to return.
We will reply with the return address and instructions. Please do not send items back without contacting us first, as we cannot accept returns sent to the wrong address.
Pack the items securely and keep your proof of postage. We recommend using a tracked service.

5. Return shipping costs

If you are returning an item because you changed your mind or it doesn't fit, you are responsible for the cost of returning it. If the item is faulty, damaged or not as described, or we sent you the wrong item, we will cover the reasonable cost of return.

6. Refunds

We will refund you within 14 days of receiving the returned goods, or within 14 days of you providing proof that you have sent them back, whichever is earlier. Refunds are made to your original payment method.

If you cancel your whole order within the 14-day cancellation period, your refund will include the standard delivery charge you paid. If you chose a more expensive delivery option, we will only refund the cost of our standard delivery option.

Once your refund has been processed, it may take a few business days to appear on your statement, depending on your bank or card provider.

7. Exchanges

The quickest way to get a different size or colour is to return the item you have and place a new order. If you'd prefer a direct exchange, contact us and we'll do our best to help, subject to stock availability.

8. Faulty, damaged or incorrect items

Please inspect your order when it arrives. If an item is faulty, damaged or not as described, contact us as soon as possible with your order number and photos of the problem. Under the Consumer Rights Act 2015:

Within 30 days of delivery you can reject faulty goods and get a full refund.
After 30 days and within 6 months, you are entitled to a repair or replacement; if that isn't possible or doesn't fix the problem, you can ask for a refund.
You may also have further rights for up to 6 years in England and Wales (5 years in Scotland).

9. Sale items and gift cards

Sale items can be returned under the same conditions as full-price items, unless they were clearly sold as faulty or with a known defect. Gift cards cannot be refunded, except where required by law.