GENERAL INQUIRIES
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept online payments through Visa, Mastercard, American Express, PayPal and Shop Pay.
PRODUCT INQUIRIES
HOW CAN I FIND MORE INFORMATION ABOUT A PRODUCT?
Product details can be found in each product's page. If you have additional questions, feel free to e-mail us at [tu email].
HOW CAN YOU GUARANTEE THE SOCKS WILL STAY UP?
We do not make claims that the socks will stay in place for each person. Fit depends on each individual. However, we offer a variety of accessories that can assist with keeping your socks in place, such as our Hold Up Glue, Thigh Belt and Waist Garter.
ORDER INQUIRIES
CAN I MAKE CHANGES TO MY EXISTING ORDER?
Once an order is placed, we will not be able to make any modifications such as adding or removing an item, address changes, and/or order cancellations.
CAN I CANCEL MY ORDER?
Due to multiple systems working simultaneously to pick, pack, and ship orders in a timely manner, once an order is placed, it can no longer be cancelled.
CAN I EXCHANGE MY ORDER?
We apologize but we currently do not offer exchanges.
WHY WAS I CHARGED TWICE?
You will only be charged for what you purchased. If you see duplicate charges, please allow a few business days for the first preauthorization charge to automatically remove. If the charges are still appearing in your statement, please contact us at [tu email] with a screenshot of the charges for further investigation.
I HAVE NOT RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. Alternately, it can be due to incorrect entry of your e-mail address. If you have not received your order confirmation e-mail after 24 hours, please contact us at [tu email].
MY ITEMS ARRIVED DAMAGED, WHAT SHOULD I DO?
Contact us within 48 hours of receiving the order at [tu email]. Make sure to include your order number and photos of the damaged product in your e-mail.
I RECEIVED INCORRECT ITEM(S), WHAT SHOULD I DO?
Contact [tu email] within 48 hours from receiving the order. Provide your order number and photos of the incorrect item(s).
I PUT THE WRONG ADDRESS ON MY ORDER, PLEASE HELP!
Please be careful when entering your shipping address. THUNDA THIGHS will not be responsible for orders sent to the incorrect delivery address provided by the customer.
WHAT IS YOUR RETURN POLICY?
Information regarding our return policy can be found on our Return Policy page.
SHIPPING INQUIRIES
MY PACKAGE IS STUCK AND TRACKING SHOWS NO MOVEMENT, WHAT DO I DO?
For domestic orders, a package can only be considered lost if there has been no movement for 15 business days from the day it was shipped. If this is the case, send an e-mail to [tu email].
Have a question not listed in the FAQ? Visit the Contact Us page to fill out a form. Please allow 1-3 business days for a response.
